Click to see full question and answer
Yes - All of our stores are open with their normal operating hours.
We have introduced a number of measures to help protect both our customers and our staff.
Yes, we will accept cash, however where possible we would ask & advise customers to pay using contactless payment.
To help reduce the handling of items and ensure social distancing is maintained, we are encouraging all of our customers not to try on items in store if possible.
Government guidance states that fitting rooms should be closed wherever possible, given the challenges in operating them safely. However, PMG have decided that fitting rooms are essential for the buying of school uniform. Therefore, a reduced number of fitting rooms will be available in all of our stores.
In order to maintain hygiene standards as per government guidelines, we will ensure that all fitting rooms are thoroughly cleaned frequently and after each use. We will also train all staff to limit contact between customers and colleagues during fitting.
We will be quarantining any products which have been tried on for 72 hours. They will be disinfected and steamed to ensure they are safe to put back into stock.
Yes, you absolutely can return any item to the store.
Don't worry - everything that is in our stores is also available online! Click here to shop online now.
We have carried out a full risk assessment at every store in order to ensure COVID-19 compliance.
We have robust hygiene procedures in place and are providing regular updates to our staff to ensure they have appropriate advice.
All equipment in store, such as tills, payment terminals, fixtures, fittings and baskets will be cleaned daily and at every available opportunity.
Hand sanitising wipes have also been provided for our staff who do not always have easy access to hand-washing facilities.
The health and safety of our customers and team is our top priority.
As we navigate through this public health emergency, we follow a four-step procedure to deal with COVID-19 across our business