PMG Schoolwear Covid Store Information

In Store

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From the 29th June, all of our stores will be opening. Normal operating hours will apply, however store visits will be strictly by appointment only.

Click here to book an appointment now.

We have introduced a number of measures to help protect both our customers and our staff.

These are:

  • Limiting the number of customers in our shops at any one time.
  • We have installed hand sanitising stations at the entrance to all of our stores, and will ask all customers to use these before entering the building.
  • Our staff will help manage queues, reminding customers of the two-metre social distancing rule.
  • Store layouts have been amended and we have introduced floor signage in all shops to ensure customers keep two metres apart when in the store and queuing at the tills.
  • Screens have been placed at the checkouts to protect customers and staff
  • Staff will have the option to wear a protective visor or face covering, if they wish.
  • We are also encouraging all customers to wear face coverings.
  • We will encourage our customers to shop in a cashless and contactless way to prevent unnecessary contact.

We strongly recommend booking your appointment as soon as possible as slot availability is limited.
If all appointment slots are booked, we may not be able to serve you in time for going back to school.

This is a fast-moving environment, and social distancing guidelines may change in the coming weeks. We have therefore decided to limit how far in advance you can book an appointment.

New slots may be released daily and we are working hard to provide more availability to all of our customers.

We are asking customers to help us manage the number of people in our shops by ensuring only one parent/carer and one child attend their appointment at a time.

While this won't be possible for everybody, we are very grateful for our customers’ support during this time of uncertainty.

We are asking all customers to book one appointment per child.
We recommend booking consecutive appointments if you have multiple children that need uniform.
We understand that this will not always be possible, and we are doing all that we can to accommodate all of our customers during this period.
We are extremely grateful for your understanding, and if you need any further assistance, please contact your local store here.

Yes, we will accept cash, however where possible we would ask & advise customers to pay using contactless payment.

To help reduce the handling of items and ensure social distancing is maintained, we are encouraging all of our customers not to try on items in store if possible.

Government guidance states that fitting rooms should be closed wherever possible, given the challenges in operating them safely. However, PMG have decided that fitting rooms are essential for the buying of school uniform. Therefore, a reduced number of fitting rooms will be available in all of our stores.

In order to maintain hygiene standards as per government guidelines, we will ensure that all fitting rooms are thoroughly cleaned frequently and after each use. We will also train all staff to limit contact between customers and colleagues during fitting.

We will be quarantining any products which have been tried on for 72 hours. They will be disinfected and steamed to ensure they are safe to put back into stock.

Yes, you absolutely can return any item to the store. However, you will need to make an appointment online. Click here to book an appointment now.

Due to the size of our stores, we are unable to create a safe separate space for contactless collection of orders. Therefore, this year we have decided to withdraw the click and collection option.

Don't worry - everything that is in our stores is also available online! Click here to shop online now.

We have carried out a full risk assessment at every store in order to ensure COVID-19 compliance.
We have robust hygiene procedures in place and are providing regular updates to our staff to ensure they have appropriate advice.
All equipment in store, such as tills, payment terminals, fixtures, fittings and baskets will be cleaned daily and at every available opportunity.
Hand sanitising wipes have also been provided for our staff who do not always have easy access to hand-washing facilities.

The health and safety of our customers and team is our top priority.
As we navigate through this public health emergency, we follow a four-step procedure to deal with COVID-19 across our business

  • First: If we learn of any PMG Schoolwear employee who is sick or who does not feel comfortable coming to work, we encourage them to stay home and to be tested to confirm whether they are positive. We have relaxed our attendance policy to accommodate periods of unexpected absence without penalty.
  • Second: If we learn of a confirmed case of COVID-19 in one of our stores, we will close the store immediately and send all staff home.
  • Third: We will inform all team members who may have had close contact with that confirmed case and would ask them to be tested too.
  • Fourth: As a matter of policy, we will thoroughly cleanse any facility impacted by a confirmed employee case.